Riu Palace Mexico | Playa del Carmen ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Avda. Xaman-Ha, Manzana 3, Lote 4, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

“The beach access and nearby shopping plaza are fantastic!”view full review

Riu Palace Mexico is a 5-star all-inclusive resort featuring elegant decor inspired by traditional Mexican estates. The Playa del Carmen hotel offers two freshwater swimming pools, a wellness center, and diverse dining options including themed restaurants. Additionally, this beachfront property provides various recreational activities, including water sports and entertainment programs.

Rooms & Amenities

Riu Palace Mexico offers well-appointed guest rooms with amenities like air conditioning, a mini-bar, and 24-hour room service. The hotel's facilities include a Jacuzzi, a solarium-terrace, and a gym, enhancing guests' comfort and convenience during their stay.

Dining & Culinary Experience

Dining options feature a buffet restaurant along with a variety of themed restaurants showcasing Italian, Mexican, and fusion cuisines. All meals and drinks are included for a seamless dining experience.

Leisure & Entertainment

Guests can engage in numerous activities like table tennis, volleyball, golfing, and various water sports such as kayaking and snorkeling. The entertainment program features nightly shows and the 'La Piñata' club for those wanting to dance.

Location & Transportation

Riu Palace Mexico is approximately 2 miles from Playa del Carmen, offering easy access to dining and nightlife options. The closest airport, Cancún International Airport, is 34 miles away, with transport options including bus services.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Suite

Max:

1 person

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Junior Suite

Max:

1 person

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Superior Suite

Max:

1 person

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Playa del Carmen 1.7 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 1.7 mi

Cancun (CUN) 37.0 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Wi-Fi in rooms

Free parking

Luggage storage

24-hour services

24-hour reception

24-hour room service

General

Smoking allowed in designated areas
Free Wi-Fi
Parking
24-hour reception
Express check-in/ -out
No pets allowed
Luggage storage
Lift
ATM/Cash machine
Gift/Newsstand
Beauty salon
Coffee shop
Chapel
Multilingual staff

Sports & Fitness

Fitness centre
Kayaking
Tubing
Outdoor tennis court
Billiard tables
Fitness studio

Services

24-hour room service
Housekeeping
Bicycle hire
Laundry
Dry cleaning
Tours/Ticket assistance
Wedding services
Shops/Commercial services
Bell staff/Porter
Computer connection

Dining

Continental breakfast
Restaurant
Lobby bar
Poolside snack bar
Dinner
Espresso machine
Free breakfast
Buffet breakfast

Business

Business centre

Children

Cots
Babysitting/Child services
Children's pool
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Beach towels
Sun loungers
Entertainment
Garden area
Television in lobby
Spa & wellness centre
Sauna
Turkish bath
Jacuzzi
Treatment room
Massage

Room features

Wi-Fi in rooms
In-room air conditioning
In-room safe
Mini-bar
Balcony

Bathroom

Hair dryer

Media

Cable/ Satellite television
Telephone

Location

Avda. Xaman-Ha, Manzana 3, Lote 4, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

Map view

Avda. Xaman-Ha, Manzana 3, Lote 4, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

City landmarks

Landmark

Xcaret

2.6 mi

Landmark

Quinta Avenida

1.8 mi

Landmark

Fun Fitness Globetrotters

2100 ft

Beach

Playacar Beach

2.2 mi

Landmark

Cenote Calavera

1.8 mi

Landmark

Hard Rock Campo de Golf

2400 ft

Park

Xel-Ha Park

3500 ft

Landmark

Zona Arqueologica Playa del Carmen

1.2 mi

Landmark

Xaman Ha Aviary

1.8 mi

Landmark

Playa del Carmen Archeological Site

4100 ft

Landmark

Los Fundadores Park

1.5 mi

Mall

Starbucks

4100 ft

Mall

City Club

4100 ft

Landmark

Cenote Carwash

2.2 mi

Landmark

Bel Air Animal Park

2.2 mi

Landmark

Casa Tzutuhil

1.5 mi

Landmark

La Sirena's Fine Mexican Handcrafts

1.5 mi

Landmark

Ruinas Mayas

1.1 mi

Landmark

Xaman Ha Ruins

1.2 mi

Landmark

Corazon de Mexico

1.6 mi

Park

Parque La Ceiba

1.5 mi

Museum

Museo Frida Kahlo Playa Del Carmen

1.8 mi

Landmark

Galeria de Arte 5ta Avenida

1.6 mi

Museum

3D Museum of Wonders

1.8 mi

Landmark

Sun Jaguar

1.7 mi

Spa Centre

Ferry Cozumel

1.5 mi

Mall

Plaza Antigua

1.3 mi

Amusement Park

Skydive Playa

1.4 mi

Landmark

Playacar Golf Club

2.0 mi

Nearby

Mall

Playacar Center Shopping Mall

1900 ft

Restaurants

Les Crepes de Paris

1.8 mi

Avenida Paseo Xaman-Ha 25 Playacar Center

La Vaqueria

1.4 mi

Paseo Xaman-Ha

Reviews and Ratings

Reviews from guests about their experience.

66%

loved their spa retreat and can’t wait to return.

6.6/10

Nice

Rooms

7.6

Location

8.4

Service

9.4

Dining

8.0

Charlotte

United States, March 2025

5.4/10

I had a wonderful week at Riu Palace Mexico, enjoying the beautiful beach and the amusing activities for kids. The service was really good, with staff like Leonardo and Raul going above and beyond. However, I encountered issues such as some seaweed on the beach and minor inconveniences with the room. Overall, I'd call it a great family vacation.

Rooms

8.0

Our room was spacious and clean, with great air conditioning. However, the bathroom layout was odd, and we faced issues like changing sheets during our stay, which wasn't ideal.

Service

9.0

The service was fantastic overall, with welcoming staff who were eager to assist. Special shoutout to Raul and Mendez for their attentive service during meals.

Location

8.0

The resort is beautifully located along a sandy beach in the Playacar estate. The area was well-kept, although it could be better lit at night for safety.

Dining

8.0

The food was among the best I've had at an all-inclusive, with a variety of choices, especially loved the tacos. However, the late-night snacks at the 24-hour lounge were often old and lukewarm.

Facilities

7.0

Facilities like the pool and the cappuccino bar were fantastic, but I did encounter a few issues with room amenities, including a malfunctioning safe.

David

United States, February 2025

7.4/10

I just had an amazing stay at Riu Palace Mexico! The hotel itself is beautiful, and the service from the staff was great. I especially loved the variety of dining options and how accommodating everyone was. However, I did notice some issues with beach sellers and the noise at the pool, which was a bit overwhelming at times.

Rooms

8.0

My room was spacious and clean, featuring a well-stocked fridge and coffee machine. However, the bathroom was a bit small and had a strong odor. I think the rooms could use minor touch-ups here and there.

Service

10.0

The staff were incredibly welcoming and attentive throughout my stay. They really went above and beyond, making me feel like a valued guest. I couldn't have asked for better service.

Location

8.0

The hotel is located in the secure Playacar estate, right on a long sandy beach. The area was well-maintained and made for lovely walks, but I was not a fan of the nearby independent vendors who could be pretty persistent.

Dining

9.0

Dining options were fantastic! I especially enjoyed the buffet with its wide variety of food and the specialty restaurants. The 'build your own taco' spot was a definite highlight.

Facilities

8.0

The hotel offered a great range of facilities, from room service to poolside bars. However, I noticed that the pool was quite noisy, making it less relaxing at times.

Louise

United States, January 2025

6.8/10

My stay at Riu Palace Mexico had its highs and lows. The beautiful beach and friendly staff were highlights, but the food quality varied. While the room was clean, it felt a bit dated, and the entertainment left something to be desired.

Rooms

7.0

The rooms were spacious and clean, but they definitely seemed outdated. The well-stocked fridge was a nice touch, though.

Service

9.0

The staff were amazing and always remembered my name and favorite drinks. They were extremely attentive and made my stay enjoyable.

Location

10.0

The location on the beach was stunning. The staff worked hard to keep the area clear of seaweed, which made for a lovely setting.

Dining

6.0

Dining varied. Some meals were good, while others didn't meet my expectations. The buffet had decent choices, but the quality was inconsistent.

Facilities

7.0

Facilities were adequate with room service and other essential services available. However, I expected a bit more sophistication given the hotel's reputation.

Frank

United States, November 2024

6.8/10

I had a wonderful time at Riu Palace Mexico. The food was excellent and the beach was beautiful when there wasn't any seaweed. However, the entertainment could use some improvement and the pool tiles were broken, which looked a bit rough. Overall, it was a great experience with some minor issues.

Rooms

9.0

My room was spacious, clean, and well-maintained, featuring a large jacuzzi bath, although it was a bit noisy at times.

Service

10.0

The staff were incredibly friendly and attentive, making me feel right at home during my stay.

Location

8.0

The hotel's location is fantastic, with a beautiful sandy beach, but I did notice some broken tiles around the pool area that could use a little attention.

Dining

8.0

Dining options were varied and the food was really good, especially at the main buffet, but I found the a la carte options like the Italian and Krystal restaurants could use some improvement.

Facilities

6.0

The facilities were decent, but I was disappointed that the gym was poorly equipped for a five-star resort.

Andy

United States, October 2024

6.6/10

I just returned from a two-week all-inclusive vacation at Riu Palace Mexico, and overall, it was a fabulous holiday! The staff and service were superb, making every experience enjoyable. However, I felt the rooms could use some updating, as they were a bit bland and had maintenance issues that needed addressing.

Rooms

6.0

The room cleanliness was inconsistent, and I noticed some issues like gaps in the patio door which needed fixing. The decor felt outdated and could definitely benefit from a refresh, especially since this is a 5-star hotel.

Service

9.0

The staff were friendly and polite, always eager to help and ensure a pleasant experience. From the dining staff to room attendants, everyone was hardworking and dedicated to making my stay enjoyable.

Location

8.0

The location is great, just a quick walk from a handy shopping plaza and some small Mayan ruins. The grounds were impeccably kept, with maintenance staff constantly ensuring everything looked beautiful.

Dining

9.0

Dining options were plentiful, with quality food at the various restaurants. The steakhouse became my favorite, but I appreciated the buffet's variety as well. There was something for everyone, which made dinners a highlight of my stay.

Facilities

7.0

I enjoyed the range of facilities, including room service and bike rentals. However, some of the advertised activities, like the Spanish lesson, didn't happen as scheduled, which was disappointing.